This was a massive project that we had to complete in three weeks’ time
; everyone worked day and night. Throughout the project, I reassured my team: “I know this launch is very hard, but imagine how proud you will feel – being part of it, being part of the impact on the whole society.” When you’re proud of your work, you’re motivated to do even better. That’s the thinking I want to inject into the team spirit.
For leaders, communication with your team is very important, as is transparency.
But, most of all, you have to be authentic. Authenticity builds trust. Sometimes when you’re at work, you pretend to be someone else, like a character. But why not just be yourself? People will appreciate it. They will think, OK, you genuinely care about me – I’ll give my best when I’m at work.
Management should also lead by example.
When we responded to the pandemic, it all began with the management mindset that it is our responsibility to care about Hongkongers, even if the return for us was not necessarily profit. There’s a lot of heart in what we do – including other CSR efforts such as a blood drive campaign, which we still ran during COVID-19 to support the Red Cross blood shortage. Though I did question the timing, my team had my full support, because I believe that we should support each other in order to support other people.
Last year, we did something that was incredibly special.
We had a staff charity day where we took wedding photos for 30 elderly couples. In a school hall in Tuen Mun, we supplied wedding gowns, and our staff did the photoshoot, hair and make up. It was so meaningful to us, and so touching to see the couples smiling happily for the shoot. It was a long, hot day for our colleagues, but they felt it was so worth it.
And that’s what it’s all about:
love and care need action. It’s hard for some people to say “I love you”, so we must put it into action. At the end of the day, it’s all about the basics – back to your family, back to the ones you love. Back to the core of yourself. The environment, the economy, everything may change. The thing that doesn’t change, is the love between you and your family and friends. You’ll always get something in return when you care for others.
Now that we know the importance of self-care, hear from Bird’s Brenda Wang on the Power of Calmness.
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