It also means we can leave the heavy lifting of research and analysis to the computers, which have less margin for error. The defining factor between human and machine intelligence is the emotional sensitivity a human possesses. When it comes to investments, it’s best to leave emotions out of them. Why? Well, when we are overconfident, we’re usually exposing ourselves to much higher risks; and when we’re anxious about the future, we become overly cautious and miss out on great opportunities. That’s where machine intelligence works in our favour to help us make rational, data-driven decisions, while we can sit back and pursue other passions, knowing that the automated Robo advisors are working hard for us.
That is not to say emotional sensitivity is a bad thing, though. On the contrary, I believe emotional intelligence, among other types of human intelligence such as creativity and AQ (Adversity Quotient), is a very useful skill in many life situations. Unlike machines, we humans are social beings. And while not everyone thinks in the same way, we can detect another person’s feelings from their body language, tone, and vocabulary usage. This allows us to understand others’ pain points in order to seek solutions.
In the workplace, human intelligence is essential, of course. We need EQ (Emotional Quotient) to resolve differences within a team intelligently. It’s about understanding that everyone in the office is trying to do their best; that it’s not a matter of who is right or wrong, but how to get everyone on the same page and agree to disagree respectfully. Easier said than done, I know, but it’s achievable through communication and transparency. At our office, I host quarterly town hall meetings where our staff ask questions freely, voice their comments and share stories.